Shipping Policy
Delivery and Shipping
Delivery Time = Processing Time + Shipping Time
Processing Time
All personalized items require 3-5 business days to be handmade.
Shipping Time
| Method | Delivery Time | Price | Free Shipping |
| Standard Shipping to ES, DE, FR, IT, US, UK |
7-15 Business Days | $ 9.99 | Over $ 52 |
| Standard Shipping to Other Countries |
10-18 Business Days | $ 9.99 | Over $ 52 |
| DHL Express Express Shipping |
3-5 Business Days | $ 24.99 | Over $ 130 |
* Please note that the above time frame does not include production time and delays caused by suppliers, service interruptions, or weather conditions.
Shipping Information
Please note that the shipping address is taken from PayPal. If your delivery address differs from your billing address, please specify this during checkout.
The address can be changed before your order is shipped. However, once shipped, we cannot change the shipping method or delivery address.
Order Confirmation
Once you complete your purchase, you will receive an "Order Confirmation" email (please check your spam folder if you cannot find it). Make sure all information is correct. If you have any questions, you can contact us at: cicivinservice@gmail.com
Order Tracking
You will receive a shipping confirmation email as soon as your order has been dispatched. It contains your tracking number and a direct link to the carrier’s tracking website. http://www.20track.com/checkout/track?lg=us
IMPORTANT
If a package is returned to us due to an incorrect address, you will be responsible for the reshipping cost. If you request a refund, a 30% restocking fee will be charged.
SHIPPING CONDITIONS
HOW LONG WILL IT TAKE TO RECEIVE MY PRODUCT?
Personalized products typically require 3-5 business days for production. After shipping, standard delivery takes approximately 5-18 business days.
Please note that production time may vary during holidays.
Note: Due to COVID-19, delivery may be delayed depending on local regulations and government policies.
CAN I CHANGE MY DELIVERY ADDRESS?
Once your order has been shipped, the delivery address cannot be changed.
HOW DO I KNOW MY ORDER HAS BEEN SHIPPED?
You will receive a shipping confirmation email once your order is ready for dispatch. Please note that customized orders may take up to 8 business days to process before shipment.
Delivery dates may vary due to weather conditions or public holidays.
DO YOU SHIP INTERNATIONALLY?
We are happy to offer international shipping.
NOTE: All prices on our website are listed in EUR. Once your transaction is completed, your card will be charged in your local currency.
PLEASE NOTE:
• If your customized product needs to be recreated, your order may be delayed. Only items that pass quality control are shipped.
• Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery times.
• We do not offer overnight shipping.
Contact Hours: Monday to Friday, 7:00 PM – 4:30 AM (ET)
Company Address: Room 605, No. 10 Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province, China
Phone: +86 13489885489